After the first month of engagement, the firm’s approach to international patent registration under the PCT was methodical and well-documented. The initial audit of our existing filings revealed two priority claims that were incorrectly dated, which could have jeopardized our European entry. The team provided a clear remediation timeline and handled the corrections with the Canadian Intellectual Property Office. The only friction was the pace of responses during the international search phase, but the final report was thorough. I appreciated the absence of generic promises — every recommendation was tied to a specific treaty article or office practice.

Feedback on communication and setup: the initial onboarding call was scheduled within 48 hours, and the team sent a detailed questionnaire covering our copyright asset inventory, licensing agreements, and existing compliance measures under the Copyright Act. The setup phase included a two-week audit of our digital content platform, focusing on user-generated content and fair dealing exceptions. The advice on implementing a notice-and-notice regime was practical and aligned with current Industry Canada guidelines. The only area where I expected more depth was the analysis of moral rights waivers for our contractor agreements, but the team addressed that in a follow-up memo. Overall, the process felt structured, not rushed.

A returning client experience: we first engaged the firm three years ago for a copyright portfolio audit, and this year we returned for a review of our international patent strategy. The continuity was evident — the same senior advisor handled the account and referenced our previous filings without needing a re-introduction. The updated strategy accounted for changes in the Patent Law Treaty and the new CIPO fee schedule. The team also identified two expired licences that needed renewal before our next product launch. The only reason I am not giving five stars is the delay in the final report, which arrived two days past the agreed deadline. Still, the substance was precise and actionable.